Privacy Policy

SHIPPING METHODS AND TIMELINES:

This Privacy Policy describes how PetsSmart ("PetsSmart," "we", "us" or "our") handles personal information that we collect through our digital properties that link to this Privacy Policy, including our website (the “Sites”), petssmart device, and mobile application (the “App,” and collectively with the Sites and petssmart device the “Service”), as well as through social media, our marketing activities, our live events and other activities described in this Privacy Policy.

We manufacture and sell “smart device for pets tracking activities” using geolocation technology to enable our users to track their dogs. We collect and use geolocation information to provide you with our tracking services for the device and do not otherwise sell such information to third parties. We value the privacy of our users and strive to be transparent about how we collect and use personal information. If you have any questions or concerns with respect to privacy, please do not hesitate to contact us.

Orders are processed and shipped during regular business hours, [Days and Times of Operation]. Orders placed outside of these hours will be processed on the next business day. During peak seasons or special promotions, processing times may be slightly extended, and we appreciate your understanding.

Personal information we collect Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:

  • Contact data, such as your first and last name, email address, occupation, billing and mailing addresses, professional title and company name, and phone number.
  • Demographic data, such as your city, state, country of residence, and postal code.
  • Profile data, such as the username and password that you may set to establish an online account on the Service, photograph, links to your Instagram profile, interests, preferences, information about your dog such as your dog’s name, gender, breed, and ranking, and any other information that you add to your account profile.
  • Precise geolocation data, such as your location when you expressly opt-in to allow us to use your Wi-Fi connection so that we can connect to your PetsSmart Device in order to provide our Service. The PetsSmart Device which means that it will dynamically connect to Wi-Fi access points such as your phone or the Device charging base, to save energy and maximize battery life.
  • PetsSmart Device data, such as information about your dog’s sleep trends and fitness activity.
  • Communications data, based on our exchanges with you, including when you contact us through the Service, social media, or otherwise.
  • Transactional data, such as information relating to or needed to complete your orders on or through the Service, including subscription information, order numbers and transaction history.
  • Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them, including when you sign up for our “Off Leash” newsletter.
  • Payment Gateway Data needed to complete transactions, including payment card information or bank account number.
  • Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Third-party sources. We may combine personal information we receive from you with personal information we obtain from other sources, such as:

  • Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.
  • Third-party services, such as social media services, that you use to log into, or otherwise link to, your Service account. This data may include your username, profile picture and other information associated with your account on that third-party service that is made available to us based on your account settings on that service.

Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as: to track your pets through tracking devices.

  • Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.
  • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.
  • Location data, if you authorize our Service to access your device’s location (in order to automatically connect to your Fi Collar), then we collect your location information to provide you with our Service (i.e., to allow our users to track their dog’s location). We collect location information both actively (e.g., using GPS) and passively (e.g., using Wi-Fi).

Cookies and similar technologies. Some of the automatic collection described above is facilitated by the following technologies:

  • Cookies, which are small text files that websites store on user devices and that allow web servers to record users’ web browsing activities and remember their submissions, preferences, and login status as they navigate a site. Cookies used on our sites include both “session cookies” that are deleted when a session ends, “persistent cookies” that remain longer, “first party” cookies that we place and “third party” cookies that our third-party business partners and service providers place.
  • Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications.
  • Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

Data about others. We may offer features that help users invite their friends, dog walkers, or contacts to use the Service, and we may collect contact details about these invitees so we can deliver their invitations. Our Service may request access to your contact list to allow us to send invitations. Please do not refer someone to us or share their contact details with us unless you have their permission to do so.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site or app (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
RETURNS AND EXCHANGES:

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal Information

We share your Personal Information with following parties:

  • To any of our officers, employees, member of our holding company or subsidiaries professional advisers, insurers, agents, partners, suppliers or subcontractors in so far as reasonably necessary for the purposes set out in this privacy policy and for the purpose of providing services to you.
  • To our third-party service providers who provide services such as website hosting and webinars. The information we provide to third party service providers is subject to confidentiality obligations and is intended to be solely for the purpose(s) permitted thereby.
  • We may employ third party entities, business partners and individuals to facilitate our Services. These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to us, not to disclose or use it for other purposes.
  • Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit our social media, website & app.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records as per PetsSmart Device record retention policy or any retention periods prescribed by law or recommended by regulators, industry bodies or associations. However, there may be circumstances that mean we must retain your personal information for longer.

General Terms

The User acknowledges that this Policy is to be read in conjunction with and shall be deemed to be part of PetsSmart Device’s Terms of Use.

LIMITATION OF LIABILITY

We do not guarantee an error-free performance under this Privacy Policy. We may not always anticipate, catch, avoid or mitigate an unintended privacy issue, despite our reasonable efforts to do so.

Accordingly, we welcome your feedback regarding any privacy concerns that you may have, including how we can improve this Privacy Policy.

We will use reasonable efforts to comply with this Privacy Policy and will take prompt corrective action when we learn of any failure to comply with it.

We do not warrant that this Website and Services, it’s servers, or email sent by us or on our behalf are virus free. We will not be liable for any damages of any kind arising from the use of this Website and Services, including, but not limited to compensatory, direct, indirect, incidental, punitive, special and consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.

In no event will we be liable for any damages whatsoever in an amount in excess of INR 100/-.

No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents available through the Website or its links to other internet resources as may be available to you through the Website

We make no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents available through the Website and expressly disclaim liability for errors and omissions in the contents available through the Website.

Reference on the Website to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favouring by us.